Your Instructor

Mohamed Abdallah
Mohamed Abdallah

An IT professional with 15 years of extensive technical and management experience in Banking, teleco, Educational and IT industries.

I have a practical experience in IT-Business alignment, introducing IT value to business, IT Strategy, CX level engagement, Suppliers management and management of portfolio.

Leading culture Change and transforming IT Organization from Technology Centric to Service Centric based on (ITIL v3 Framework, COBIT 5, TOGAF, PRINCE2, PMP, ISO27001and ISO 20000)

I have specific focus on:

- IT Strategy,
- IT service management
- IT governance, Information
- Security management
- Business Continuity Management
- Disaster Recovery,
- Data center and Cloud.

Course Description

The purpose of the ITIL®4 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL®4 terminology, structure and basic concepts and has comprehended the core principles of ITIL®4 practices for Service Management. The ITIL®4 Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL®4 practices for Service Management without further guidance.

Learning Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and Examination components related to this certification.

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand 7 ITIL Principle
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 18 ITIL practices


Attendees should have an understanding of service management; however knowledge of ITIL®4 is not required.

**ITIL®4 is a registered Trade Mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

**The Swirl logo TM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target Audience

Individuals who require a basic understanding of the ITIL®4 framework and how it may be used to enhance the quality of IT service management within an organization.

IT professionals that are working within an organization that has adopted and adapted ITIL®4 who need to be informed about and thereafter contribute to an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners.

Course Curriculum

  Course Agenda
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  Sample Exams
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